At Riana Wearz, we value our customers and want you to be completely satisfied with your purchase. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds.
Eligibility for Returns
- Items may be returned within 7 days of delivery.
- To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached.
- Certain items such as intimate wear, personal accessories, or clearance/sale products may not be eligible for return due to hygiene and final-sale reasons.
Return Process
- Contact us at [email protected] with your order number and reason for return.
- Our team will provide return instructions and the return address.
- Customers are responsible for return shipping costs unless the product received was defective or incorrect.
Refunds
- Refunds are processed only after we receive and inspect the returned item.
Exchanges
We offer exchanges for eligible items if the desired replacement is in stock. Please contact us at [email protected] to initiate an exchange request.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos. We will arrange for a replacement or appropriate solution at no extra cost to you.
Non-Returnable Items
- Items without original packaging or tags removed
- Items that have been worn, washed, or altered
- Final sale or clearance products
- Personal items that cannot be returned for hygiene reasons
Contact Us
If you have any questions regarding our Returns & Refund Policy, please reach out to us:
Email: [email protected]